Presentation of the site
In accordance with Article 6 of Law 2004-575 of 21 June 2004 on confidence in the digital economy, users of the www.chateauchambiers.com website are informed of the identity of the various parties involved in its creation and monitoring:
Owner: Château de Chambiers - SIRET: 495 36 544 700012 - Head office: Château de Chambiers, D59, 49430 Durtal, France
Creator : Château de hambiers - Tel : 02 41 76 07 31- Mail : [email protected]
Responsible for publication: Château de Chambiers.
The person in charge of publication is a MORAL or PHYSICAL person.
Webmaster : Château de Chambiers - Route de Beauvau, D59, 49430 Durtal, France - Tel : 02 41 76 07 31 - Mail : [email protected]
Host: AMENITIZ , 4, Plaza dUrquinaona, 08010, Barcelona, Spain
The name "site" refers throughout this text to the site named www.chateauchambiers.com and corresponding to the domain name www.chateauchambiers.com.
General terms and conditions of use of the site and the services offered Use of the site implies full and complete acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, and users of the site are therefore invited to consult them regularly.
The site is updated regularly. Similarly, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to read them.
The site may provide access to other sites that may have their own legal notices, which must be consulted and respected.
Users of the site acknowledge that they have the necessary skills and means to access and use this site.
The user of the site acknowledges having checked that its computer configuration does not contain any viruses and that it is in perfect working order.
The user also acknowledges having read this legal notice and undertakes to respect it.
The user acknowledges having been informed that the site is accessible 24 hours a day and 7 days a week, except in cases of force majeure, computer difficulties, difficulties related to telecommunications networks, technical difficulties, or for maintenance reasons.
The user declares that the cost of access and navigation on the site is at his exclusive charge.In the event that the user accesses the site from a country other than France, he or she also undertakes to ensure compliance with locally applicable legislation.
Description of services provided
The purpose of the site is to provide information concerning all the activities of the company mentioned in reference.
The site endeavours to provide information that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and shortcomings in updating, whether caused by itself or by the third party partners who provide it with this information.
All the information on the site is given for information purposes only and is subject to change. Furthermore, the information on the site is not exhaustive. It is subject to changes that have been made since it was put online.
The site makes every effort to provide users with available and verified information and/or tools, but cannot be held responsible for errors or omissions, or for the lack of availability of information and services.
Consequently, the user acknowledges that he or she uses this information under his or her exclusive responsibility.
Compliance with legislation
The site informs users of the site that all laws and regulations in force are applicable to the Internet.
With regard to property rights, everything that can be consulted on the site can be used as it stands for communication purposes, without calling into question their ownership, with the rightful owners.
Nevertheless, if the use of multimedia resources of any kind whatsoever present on the site is not appropriate for ethical reasons, all the laws and decrees in application to date and to come, some of which are recalled below, may be used.
Users of the site are notably required to comply with the provisions of the law of 6 January 1978 relating to information technology, files and freedoms, the violation of which is subject to criminal sanctions.
They must also refrain, with regard to the personal data to which they have access, from any collection, any misuse, and generally speaking, from any act likely to infringe the private life or reputation of individuals.
In accordance with the provisions of articles L.335-2 et seq. of the Intellectual Property Code, all information or documents contained in the site, as well as all elements created for the site are either the property of the site, or are subject to a right of use, exploitation and reproduction.
These elements are subject to legislation protecting copyright. Consequently, no licence, nor any other right except that of consulting the information, is granted to anyone with regard to intellectual property rights.
Any reproduction, representation, modification, publication, transmission, denaturation, total or partial of the site or its content, by any process whatsoever, and on any medium whatsoever is prohibited, unless prior agreement with the site.
Any unauthorised use of the site or its content, or of the information disclosed therein, would engage the user's responsibility and would constitute an infringement punishable under articles L 335-2 and following of the Intellectual Property Code.
The same applies to databases appearing, where applicable, on the site, which are protected by the provisions of the Act of 1 July 1998 transposing into the Intellectual Property Code the European Directive of 11 March 1996 on the legal protection of databases, and the RGPD (General Data Protection Regulation), which came into force on 25 May 2018), resulting from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. As such, any reproduction or extraction would engage the responsibility of the user.
Any total or partial reproduction or representation of these trademarks or logos, alone or integrated with other elements, without the express prior authorisation of the site is prohibited and will engage the user's responsibility within the meaning of articles L 713-2 and L 713-3 of the Intellectual Property Code.
Interactive areas (possibility to ask questions) are available to users.
The site reserves the right to delete, without prior notice, any content deposited in this space that contravenes the legislation applicable in France, in particular the provisions relating to data protection.
Where appropriate, the site also reserves the right to challenge the user's civil and/or criminal liability, in particular in the event of a message of a racist, insulting, defamatory or pornographic nature, regardless of the medium used (text, photograph, etc.).
The user undertakes, under penalty of civil and/or criminal liability, not to use the site to transmit by any means whatsoever (e-mail or other), any content including programs, codes, viruses ... intended to destroy or limit the functionality of the site.
The site reserves the right, within the framework of its interactive services, to immediately and without prior formal notice, delete any content of any nature whatsoever, and in particular any message, text, image, graphic... which contravenes the laws and regulations in force and in particular the regulations described above.
In the event that a user wishes to use one of the contents of the site (text, image...), he or she undertakes to request prior written authorisation from the site by writing to the site.
Limitations of liability
The site cannot be held liable for any direct or indirect damage that may result from access to or use of the site, including inaccessibility, loss of data, deterioration, destruction or viruses that may affect the user's computer equipment, and/or the presence of viruses on the site.
The site may also not be held liable for indirect damage (such as loss of business or loss of opportunity) resulting from the use of the site.
Interactive areas (possibility to ask questions in the contact area) are available to users. The site reserves the right to delete, without prior notice, any content deposited in this space that contravenes the legislation applicable in France, in particular the provisions relating to data protection.
If necessary, the site also reserves the right to challenge the user's civil and/or criminal liability, in particular in the event of a message of a racist, insulting, defamatory or pornographic nature, regardless of the medium used (text, photograph, etc.).
Right of deletion
In accordance with the provisions of articles 38 and following of law 78-17 of 6 January 1978 relating to information technology, files and liberties, all users have the right to access, rectify and oppose personal data concerning them, by making their request in writing and signed, accompanied by a copy of the identity document with the signature of the holder of the document, specifying the address to which the reply should be sent.
Transfer of personal data
No personal information of the user of the site is published without the user's knowledge, exchanged, transferred, ceded or sold on any medium whatsoever to third parties.
Only in the event of the purchase of the site and its rights would it be possible to transmit the said information to the potential purchaser who would in turn be bound by the same obligation to preserve and modify the data with regard to the site user.
The databases are protected by the provisions of the law of 1 July 1998 transposing Directive 96/9 of 11 March 1996 on the legal protection of databases.
Certain interactive services present on the site may require an access code and a password which are provided by the manager of these services.
Responsibilities of the user regarding his/her personal data
Access codes and passwords are confidential, personal, non-transferable and non-transferable. The user is responsible for the management and conservation of his access codes and passwords.
Consequently, it is up to the user to implement all precautionary measures necessary for their protection and conservation. The user is responsible for the consequences of their use.
Under no circumstances can the site be held responsible for any fraudulent use of users' access codes and passwords.
The user undertakes to inform the site of any fraudulent use of access codes and passwords as soon as he or she becomes aware of them.
Hypertext links, set up within the framework of the site, to other resources present on the Internet network have been the subject of prior authorisation, or comply with the legislation in force at the CPI. However, the site has no possibility of verifying the content of the sites visited in this way, and consequently assumes no responsibility for this fact.
However, as the site is not the publisher of these sites, it cannot control their content. Consequently, the site cannot under any circumstances be held responsible for the content of the sites thus accessible, or for the possible collection and transmission of personal data, installation of cookies or any other process for the same purpose, carried out by these sites.
Users and visitors to the site may under no circumstances set up a hypertext link to the site without the prior written authorisation of the site. Any request to this end must be addressed to the site.
Browsing the site is likely to cause the installation of cookie(s) on the user's computer. The data obtained in this way is intended to facilitate subsequent browsing on the site, and is also intended to allow various measures of frequentation. In this respect, please read the personal data management policy below, in the chapter "Other legal notices".
Modification of the legal notice
The site reserves the right to modify this notice at any time. The user therefore undertakes to consult it regularly.
Applicable law and attribution of jurisdiction
Any dispute in connection with the use of the site is subject to French and European law.
Other legal notices
Management of personal data
Your personal data
All your information collected is and will be confidential. It will never be used in any other context than that of our activity linked to our site. It will never be communicated or resold to anyone, including possible future partners.
We respect and we ask our employees to respect the provisions of the law of 6 January 1978 relating to information technology, files and liberties, the provisions of articles L.335-2 and following of the Intellectual Property Code, the decree of 30 October 2015 relating to the mediation of consumer disputes, Article 16 of European Council Regulation No. 2913/92 of 12 October 1992, Article L.218-2 of the French Data Protection Act, Article L.335-2 of the French Data Protection Act, Article L.218-2 of the French Data Protection Act, Article L.218-3 of the French Data Protection Act and Article L.218-3 of the French Data Protection Act. of the French Consumer Code, Article L.123-22 and Article L.110-4 of the French Commercial Code, Article L.102 B of the French Tax Procedure Book and the RGPD (General Data Protection Regulation), which came into force on 25 May 2018), resulting from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
You therefore have the right to withdraw and delete your data on simple request via our contact form, except within the framework of the provisions provided for by law, mentioned above and without this being exhaustive, and more specifically in relation to your invoices.
We collect data in order to ensure the smooth running of our site and thus guarantee the best possible user experience.
We use your data to fulfil your orders, to be informed of any problems relating to your purchase, to advise you on pre-sales and to provide service and assistance in the event of a dispute.
We use your data to improve our pages, your search queries and search engine clicks for our SEO efforts.
You provide some of this data when you register on our site, when you send a search query to search engines such as Google or Bing for example, and you arrive on our site, or when you contact our company by direct mail or via our contact form or your customer account.
We obtain some of this information by recording how you interact with our site, for example by using technologies such as cookies and by receiving error reports or usage data from our site.
We also collect data received from third parties, but who may communicate your visits to our site to us via your IP address allocated by your Internet service provider. This research is carried out as part of the resolution of technical and security problems in order to define the origins of the causes and help us to resolve them, thereby improving our services. This data is made anonymous for us, and is in no way personal, and we have no way of reconciling this data with you, unless you already have a customer account with us and you connect from the same IP address.
Our server management and administration company, which has access to the data, complies with the terms of the legislation and is informed of its legal obligations towards you by us among others. This company is : Château de Chambiers - Route de Beauvau, D59, 49430 Durtal - Tel 02 41 76 07 31 - Mail : [email protected]
You have a choice about the data we collect. When you are asked to provide personal data, you can refuse. For example, you may or may not subscribe to our newsletter or to our third party partners when you register on our site.
But if you choose not to provide the data necessary to provide an information or feature, you may not be able to use the site or feature in question.
The data we collect at the time of your registration is all explicitly stated on our registration form. For others and as part of our traffic monitoring, you are hereby notified.
We use your data in the context of advertising to better offer our products following your search engine queries; once again, the answers are made in the context of a query from you and are only relevant to your written or verbal semantic search. They are not linked to your person, but to the expression of your searches and are therefore totally anonymous.
All data collected on our site is encrypted.
Name and contact details
We collect your first and last name, e-mail address, postal address, telephone number and other similar contact data.
We collect your account password on our site. If necessary, we can reset it to change it in order to respond to a need for access on your part or to solve a purchase or after-sales problem.
We only collect data about you such as your age, gender, country and language preference.
We do not collect the data necessary to process your payment, either in your account or at the time of your payment insofar as you are directly connected to the payment solution that you have chosen and that these payment platforms are secure services, either by your bank and ours.
Nevertheless, during a so-called "Off-line" payment, we collect your credit card details in order to manually book your stay via our reservation service.
Data on the device and use
We collect information about your device and the way you and your device interact with our site, through Google, Bing, etc. services.
We collect :
Data on the use of our site
We collect information about the features you use, the items you purchase and the web pages you visit. This data includes your search queries or voice and text commands that bring you, through your interactions with your search, to our site.
Device, Connectivity and Configuration Data
We collect data about your device and the network you use to connect to our site. This includes data relating to operating systems, IP addresses, device type, and regional and language settings.
All of this is done anonymously, unless you have a personally identifiable account on our site.
Problem resolution, service and mediation
When you contact us for help in solving a problem, or as part of a commercial request, we collect and archive our exchanges for traceability purposes in order to serve you better and to be able to optimise our customer relations.
Areas of interest and favourites
We do not collect any data about your interests and favourites.
Contacts and relations
We do not collect any data about your contacts and relationships.
We do not collect any temporary or definitive location data, except for your billing address and any delivery addresses you may have given us spontaneously at the time of your purchase.
Written and visual content
We collect and archive our exchanges for traceability purposes in order to serve you better and optimise our customer relations.
We do not collect or archive any sound data.All data collected on our site is encrypted.
We collect your customer testimonials in video, posted by you and with your agreement, on our Facebook page and/or Youtube. These videos can be found on our site with your agreement and within the framework of the legislation.
Views and comments
We collect and publish or moderate your opinions and comments within the framework of the legislation. Refusals are also archived for legislative control.
Retention of data
Your data is stored according to the type of information for different lengths of time and for different reasons.
These retention periods are a legal obligation in the field of commercial, tax and banking legislation.
Cookies are kept for a maximum legal period of 13 months, but we have opted for a retention period of 60 days.
Your account information and order invoices are kept for 10 years for an accounting and legal obligation from the end of the financial year.
Payment information is not collected on our site, but is kept at our bank and yours for a legal period of 5 years.
Mailing or Newsletter concerning special offers, promotions and unsubscriptions
With your consent, we may send you information about our news, special offers for accommodation or other services by post or e-mail.
However, it is our intention to send you only those communications by post and e-mail that you wish to receive.
When you subscribe or unsubscribe from receiving promotional materials, and you provide us with your e-mail address voluntarily and specifically to receive marketing communications, we will contact you periodically by e-mail and provide you with information about special offers and promotions that may be of interest to you.
We generally use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send emails related to the operation of our site. The data will not be shared with third parties for their marketing purposes.
We give you the opportunity to unsubscribe from all marketing communications. Each time you receive an e-mail, you will be given the opportunity to unsubscribe from future e-mails by following the instructions provided in the e-mail.
You will also be able to download the information we hold about you and you will also be able to remove it from the unsubscribe page.
When you send a mailing, we track which link you clicked, which browser you are using and whether or not you opened the email.
Protection of the privacy of minors
This site is not intended for children and minors and we do not knowingly request or collect Data from children and minors. As a parent or legal guardian, do not allow your children to transmit Data without your permission.
Notification of Violations
In the unlikely event of a data breach, we will enforce any applicable laws or regulations. You are informed that we are obliged to notify you of any accidental or unauthorised disclosure of confidential information for which we are responsible.
Information relating to cookies and similar technologies
Tracers (cookies and similar technologies) requiring consent cannot therefore be deposited or read on the user's terminal, as long as the person has not given his or her consent.
Refusal to install a cookie may result in the impossibility to access certain services. We therefore invite you to accept this process by accepting their use.
We inform you that browsing our site is likely to cause the installation of cookie(s) on your computer, tablet or smartphone or any other machine used to consult our site. We ask for your explicit consent.
A cookie is a small file, which does not allow the identification of the user, (except in the case of account creation and within the limit of their design objective) but which records information relating to the navigation of a computer on a site.
As a general rule, the text of a cookie is a string of numbers and letters that uniquely identifies your computer.
The data obtained in this way is intended to facilitate subsequent navigation on the site, and is also intended to enable various measures of frequentation to be taken. The lifetime of cookies is configured on our site at 90 days, asking you again for your consent if you do not visit during this period.
Store your Preferences and Settings
Settings that allow our site to function properly or that maintain your preferences over time can be stored on your device. For example, we store preferences such as language, browser and media player settings so that you do not need to reset them each time you return to the site.
Login and authentication
When you log in to our site using your account, we store a unique identification number and the time you logged in, in an encrypted cookie on your device. This cookie allows you to browse through the pages of the site without having to log in again on each page. You can also save your login details so that you do not have to log in each time you return to the site.
Storage of information you provide to a website
When you provide information when making a reservation on our site or when paying for goods or services, we store the data in a cookie to remember the products and information you have added.
We have no interaction with your social networks, except for the fact that we know the type of network that may have directed you to our site, without knowing the page you came from.
Advertising focused on your interests
Some of the cookies we commonly use are listed below. This list is not exhaustive, but is intended to illustrate the main reasons why we place cookies. The site may place some or all of the following cookies:
MUID, MC1 and MSFPC - Allows us to uniquely identify web browsers visiting our site. These cookies are used for advertising, site analysis and other operational purposes.
CC- Contains a country code determined from your IP address.
PPAuth, MSPAuth, MSNRPSAuth, KievRPSAuth- Helps authenticate you when you log in with your Microsoft account.
NAP- Contains an encrypted version of your country, postcode, age, language from your account.
MR- Used to collect information for analysis purposes.
In addition to the cookies we may place when you visit our websites, third parties may also place cookies when you visit our site. In some cases, this is because we have engaged a third party to provide services on our behalf, such as site analytics. In other cases, it is because our web pages offer content from third parties, such as videos. Because your browser connects to the web servers of these third parties to retrieve this content, these third parties are able to set or read their own cookies on your device and may collect information about your online activities on websites or online services.
You can disable cookies or delete them on your browser. Each browser has preferably settings for this purpose in its settings.
Here are some help links provided by the designers of the main browsers.
Edge, EI: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
Use of web beacons and analysis services
Web pages on our site may contain electronic images known as web beacons (also known as web beacons or scripts) that we use to place cookies and count users who visit our site. We also include web beacons in our promotional emails or newsletters to determine whether you open them and take advantage of them, as well as to allow you to unsubscribe and request the destruction of your information.
In addition to placing web beacons on our site, we sometimes work with other companies to place our web beacons on their websites or in their advertisements. This helps us compile statistics to determine how often a click on an advertisement on our site results in a sale or other action on the advertiser's website.
Finally, our site contains web beacons or similar technologies from third party analytics providers, which help us to compile aggregate statistics about the effectiveness of promotional campaigns or other operations. These technologies enable analytics providers to place and read their own cookies or other identifiers on your device, which may collect information about your online activities in applications, websites or other products.
This data is anonymous, not personally identifiable, and we have no way of linking this data to you since we do not pass on our personally identifiable files.
You can refuse the collection or use of data by some of these analysis providers by clicking on the following links:
https://tools.google.com/dlpage/gaoptout (requires the installation of a browser add-on)
Channel manager and booking platforms
We use partners for some of our bookings. These partners are informed and respect the legislation in force.
We remain at your disposal for any further information by contacting us using our contact form.
We have appointed a data protection officer, also known as a DPO, and this has been declared to the competent body of the CNIL.
We bring to your attention the existence of the European authority, which is called upon to issue binding decisions on disputes concerning cross-border processing activities, thus ensuring uniform application of EU rules and avoiding different responses to the same case in several jurisdictions: https://edpb.europa.eu/edpb_fr.